Returns and Refund Policy

If there is a problem with your order, please contact Our Wee Makers by email at hello@ourweemakers.co.uk no later than 14 days from the day on which you receive your order. We will then send you the information required to return the item to the Seller. To be eligible for a return, your item must be unused and in the same condition in which you received it. It should also be returned to the Seller in the original packaging and you must have proof of purchase.

You will be responsible for paying for delivery costs of a returned product. We strongly advise you obtain proof of postage and send the item using a trackable service. Delivery costs will only be reimbursed in the case of a faulty product.

Some items including earrings, face masks, skincare products, made to order, perishable items and gift cards are not eligible for returns and refunds unless they are faulty. Sale items cannot be refunded.

If your item was a gift, we will credit you with a gift card once the item has been returned to the seller and accepted.

If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Exchanges

We only replace items if they are faulty or damaged. If you require an exchange, please contact us at hello@ourweemakers.co.uk detailing the reason for the exchange request. 

Gift

If your item was purchased as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the return item is received, a gift certificate will be sent to you via email.

Your rights

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order, customised or personalised goods). The cancellation period will expire after 14 days from the day on which you acquire physical possession of the goods.

To cancel your order, you must inform us of your decision by a clear statement via email at hello@ourweemakers.co.uk

If you have received the product(s) before you cancel your contract, then you must send the goods back at your own cost and risk. Once we have been notified that you are cancelling your contract and we have received the product back, we will refund the cost of the item to the card used to make the purchase.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.

We will make the reimbursement using the same means of payment as you used for the initial transaction.